my resume

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Summary

Project manager and information architect skilled in organizing and managing websites and multimedia experiences.

Education

New Media Design & Web Development
Senior Management Certificate
British Columbia Institute of Technology
[ Vancouver BC | 2007 – April, 2008 ]

About > Intensive one-year program covering website design, development and multimedia production.
Courses > Information Design, Human Factors for Interface Design, Applied Interface Design, Web Technologies, Flash, JavaScript, Audio & Video Production.

Bachelor of Public Relations (BPR)
Honours Distinction, Cooperative Education Distinction
Mount Saint Vincent University
[ Halifax NS | 1997 – 2001 ]

About > Four-year degree combined with a one-year cooperative education program.
Courses > Marketing, Advertising, Corporate Communications, Persuasive Writing, News Writing, Mass Communications, Web Communications, Public Speaking, Research, Peace & Conflict Studies.

Additional Courses
> Intro to Internet Publishing, HTML & CSS,
George Brown College
Toronto ON, 2004
> Introductory Financial Accounting
Ryerson University
Toronto ON, 2003
> French Immersion (Débutant I et II)
Université Sainte-Anne
Pointe de l-Église NS, 1997 & 1998

Experience

Program Manager (promoted August 2006) | Marketing Project Manager (promoted July 2005)
Digital Cement [ Toronto ON | 2005 – 2007 ]
About > Interactive agency specializing in customer relationship management and experience design.
Role > Program Manager: Functional manager and skills leader responsible for a team of 10 project managers and coordinators servicing client programs worth $4.5M.
Marketing Project Manager: Senior project lead managing matrix teams of 10+ to design and launch web and email programs worth $1-2M.
Clients > FedEx US, Dell Canada
Work Highlights
>> Hiring, training, professional development plans, performance evaluations for 10 staff
>> Monitored time and budget reports to manage project resource requirements.
>> Led development of a fully dynamic email program targeting 2 million customers using multiple database sources. Facilitated data requirements discovery, business rules, logic flows, and all project documentation.
>> Led execution of FedEx First and Goal, an NFL football-themed promotion. Administered a $1.7M budget and managed a team of three project managers, 15 internal resources and six external vendors to create a multi-channel contest experience featuring five websites, three contests, 10 direct mail pieces, 40 email deployments, and a call center support function.
>> Managed five monthly flagship email communication programs for FedEx U.S. customer base. Implemented special projects to measure customer engagement and optimize program features, including a 54-variable experimental design test and subject line test campaign.

 

Account Executive
Pipeline Communications [ Toronto ON | 2003 – 2005 ]
About > Event management and communications agency specializing in customized corporate events.
Role > Managed all aspects of events – logistics, audiovisual and graphic design, communications, venue contracts, and on-site management. Specialized in managing development of participant databases and websites for event registration.
Clients > Canadian Tire, Oxford Properties, Heart and Stroke Foundation of Ontario
Work Highlights
>> Managed the creation, content maintenance, and features development of canadiantireevents.ca, an event registration portal for Canadian Tire’s internal events, by translating client needs into cost-effective solutions implemented by programming and graphic design staff.
>> Consulted on the redesign of Canadian Tire’s corporate website by benchmarking industry best practices and presenting recommendations for online content, design, navigation, functionality and user experience.
>> Managed the Heart & Stroke Clinical Update, a 500-person conference, included overseeing all aspects of registration, venue, trade show, supplier and presenter logistics to ensure client timeline and budget expectations were exceeded.

 

Additional Experience
> Communications Coordinator (Contract), Temple Scott Associates, Toronto, ON - 2002
> Communications Coordinator (Co-op), The CCL Group (now Colour), Halifax NS - 2000
> Media Relations Assistant (Co-op), Department of Indian Affairs, Ottawa ON - 1999

Concepts

Technology

Activities
Wireframing, site mapping MS Visio / Omnigraffle Attended AdaptivePath UXIntensive, 2007
Controlled vocabularies MS Project, Basecamp Information Architecture Institute member
Taxonomy organization Adobe Creative Suite CS3 VanUE member
Web standards & accessibility XHTML & CSS Candidate to write Project Management Professional (PMP) designation exam, 2008
Search engine optimization BBEdit, Textmate  
Usability testing

Final Cut Pro Suite

  
Information design After Effects  
Email marketing Pro Tools LE  
Project & risk management Microsoft Office